Refunds, Returns and Exchange
The terms set out herein shall form an integral part of Our Terms and Conditions. You acknowledge that these terms of returns and exchange are limited to direct sale by Us to You and that these terms of returns and exchange are not available in case of a sale by a third party. These terms apply for all modes of purchases made from the Company and its affiliates, including purchases on the Site ( www.leoskl.com) , through customer relations executives or at Our stores.
Refunds
Refunds, if any, whether in the form of cash or store credit, will be processed within 7- 14 working days of (i) You providing the appropriate account details in case of a cash refund; or (ii) receipt of product by Us.
Cash refunds can only be processed in the mode of store credit. There will be no refunds in cash, even if the original mode of payment was made in cash.
There will be no refunds on discounted bills where any kind of discounts were applied to the order.
In case of payments made via an online mode, You will opt for a store credit.
Returns and Exchanges
Goods once sold can only be exchanged for replacement or returned for store credit, provided they meet Our terms and conditions herein.
All exchanges, including change of size are subject to availability and Our specific confirmation.
Any product exchanged once will be considered as customised and not be eligible for further exchange.
In case of a refund or exchange, a restocking fee will be charged @15% of the Price of the product.
Since We keep limited inventory and do not always have all sizes available, under such circumstances, the store credit can be used whenever You shop with us next time.
Store credits issued against refunds will be valid for a period of 12 months from the date of issuance.
All conditions applicable to the return of goods shall also apply to the exchange of goods.
Product/products once delivered cannot be returned or exchanged, unless it is sold off the rack (in case of a store sale) or ready to ship (in case of online sale) with no alterations/customisation and a return/exchange request is placed by You within 48 hours of purchase (if bought in store) or delivery by Us (if bought online).
A product returned to Us as per these terms, can only be exchanged for another product or store credit. Store credit will be given upon receipt of product by Us and upon confirmation by Us that the product is in fact returnable as per these terms.
If You wish to exchange your item for an alternative product, You can only return it for a credit and purchase the new item separately using the credit.
Products will be considered for exchange or return only if it is unused and with all tags still attached. Products that are damaged or soiled may not be accepted and may be sent back to You. Please immediately inform Our customer care department in the event of any products delivered without tags.
Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
Unidentified returns may be returned to the sender.
All shoes should be tried on a carpeted surface before wear. If the sole is scratched, the same will not be accepted for return/exchange.
Briefs, or “Kacheray” will not be eligible for return, exchange or cancellation by You.
Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If You would like to exchange a faulty item instead of obtaining store credit, please be aware that We can only replace it for the same product in the same size, subject to availability. Where possible, We will offer to repair faulty items.
All custom made orders are non-returnable, non-exchangeable and non-refundable. For detailed description of what includes custom made, please refer to [link]
In case of any return/exchange, the shipping charges for sending the product to Us will be borne by You.
If an order has more than five products then it will be considered as a bulk order. Return/refund will not be possible.
Discounted product(s) cannot be returned or exchanged.
For the purposes of these terms, “discount” includes a sale (including EOSS), discount/offer code or coupon.
Cancellation
We shall not be able to process the cancellation if the order/orders are processed.
Only store credit will be provided against the cancellation of an order.
Any cancellation/refund enquiries must be emailed to leos.kl@hotmail.com
Description of Services
On this Site, We provide You with access to clothing, accessories and other merchandise that can be purchased at the price mentioned on the Site for the relevant product and on terms contained herein as well as on the relevant page describing the product.
General
These Terms set forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the terms and conditions hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time.
The Company shall have the right to change or discontinue any aspect or feature of the Site at any time, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information that may change or eliminate any transmission method or may change transmission speeds or other signal characteristics.
Your Account Details and Your Responsibilities
You agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We have the right to suspend or terminate Your account and refuse any and all current or future use of the Site (or any portion thereof). If You use the Site, You are responsible for maintaining the confidentiality of Your account and password including cases when it is being used by any of Your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from Your account and any dispute arising out of any misuse of Your account, whether by any family member, friend, relative, any third party or otherwise, shall not be entertained by the Company. Because of this, we strongly recommend that You exit from Your account at the end of each session. You agree to notify us immediately of any unauthorized use of Your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.
Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.
Your Information and its Usage
“Your Information” is defined as any information you provide to Us or other users of the Site in the registration process, in the feedback area, bulletin board, WhatsApp or other chat service provided on the Site, etc. or through any e-mail feature. You are solely responsible for Your Information, and in accordance with certain features of the Site, We may only act as a passive conduit for online distribution and publication of Your Information.
The text in the following paragraphs is inserted in accordance with the ........................... and the rules framed thereunder. Please note that in accordance with the ................................. and the rules framed thereunder, in case of non-compliance with rules and regulations, agreement and privacy policy for access or usage of intermediary computer resource, the intermediary has the right to immediately terminate the access or usage rights of the users to the computer resource of intermediary and remove non-compliant information.
You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that: (a) belongs to another person and to which You do not have any right; (b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; (c) harms minors in any way; (d) infringes any patent, trademark, copyright or other proprietary rights; (e) violates any law for the time being in force; (f) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; (g) impersonate another person; (h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; (i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; and/or (j) creates liability for Us or causes Us to lose (in whole or in part) the services of our internet service providers (ISPs) or other suppliers.
Solely to enable Us to use the information You supply us with, You grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) license to use Your Information, in any media now known or not currently known, in accordance with these Terms and/or our Privacy Policy.
User Equipment
The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User’s equipment resulting from the use of the Site.
Colours of Products
While We have made every effort to display as accurately as possible the colours of the products that appear on the Site, We cannot guarantee that Your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.
Electronic Communications
When You use the Site or send emails or other data, information or communication to Us, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We will communicate with You by Email/SMS/Call/WhatsApp or by an electronic record on Our Site which will be deemed adequate service of notice / electronic record.
Reviews, Comments and Feedback
While We may invite or allow Users to provide the Company with feedbacks, comments or even suggestions either on the Site or via emails/messages etc., these comments, feedback or suggestions should not be contradictory to these Terms or be in violation of any applicable laws.
We reserve the right to delete or block any message/email which is in violation of these Terms or applicable law. Further, the Company also reserves the right to suspend or deny Your access to the Site in such a scenario.
Any messages/emails with feedback, comments or suggestions become the property of the Company and You may not claim intellectual property protection on such ideas. This implies, the Company reserves the right to exploit exclusively the views/ideas provided by You.
License and Site Access
We grant You a limited license to access and make personal use of the Site and the service provided by it. This license does not include any right of downloading or copying of account information or content for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any content available through the Site, uploading, posting, or transmitting any content that You do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in Our sole discretion) an unreasonable or disproportionately large load on our infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by Us to prevent or restrict access to the Site. Any unauthorized use by You shall terminate the permission or license granted to you by us.
Links
The Site or third parties may provide links to other World Wide Web sites or resources. Because we have no control over such sites and resources, You acknowledge and agree that We are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
Product and Pricing Information
We strive to provide You with the best prices possible on products and/or services You buy from Us, however, We do not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice.
Our pricing is subject to our pricing policy and the final prices shall be determined at Our sole discretion.
While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, We may, at our discretion, either contact You for instructions or cancel your order and notify You of such cancellation. We will have the right to modify the price of the product and contact You for further instructions using the e-mail address or telephone number provided by You at the time of registration or placing an order, or cancel the order and notify You of such cancellation. If We have to cancel an order after we have processed your payment, the said amount will be reversed back to Your credit card account/bank account.
The individual product price as showcased on the Site may include supplier product price, shipping charges and customisation charges (if any).
Cancellation by Us
Please note that there may be certain orders that We are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in Your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect in the product. We may also require additional verifications or information before accepting any order. We will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after your payment is processed, the amount paid will be reversed back to your account 7-14 working days of receiving your bank account details for reversal of monies paid. No cash refund will be done at any point of time. In case of payments made via an online mode, You will opt for a chargeback only if We have been unable to reverse your monies to Your account within the timeline set out herein.
Cancellations by the User
In case of requests for order cancellations, We reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if We receive a cancellation notice within 24 hours of the payment being processed in case of a prepaid order, or 24 hours of the order being confirmed by Us.We shall cancel the order and refund the entire amount. If Your order is cancelled as per these Terms, after your payment is processed, the amount paid will be reversed back to your account within 5 to 7 working days of receiving your bank account details for reversal of monies paid. No cash refund will be done at any point of time. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of the abovementioned 24 hours. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by Us and accepts Our decision regarding the cancellation.
In case of payments made via an online mode, You will opt for a chargeback only if (a) You are eligible for cancelling your order as per these Terms; and (b) despite being eligible and cancelling your order, We have been unable to reverse monies paid by You to Your account within the timeline set out herein.
Customization
All alterations shall be considered as customization for the purposes of these Terms.
The basic silhouette cannot be changed.
Customization will be accepted in terms of adding a plain sleeve, covering a sheer part, measurements and color change.
Any embroidery required to be done will be considered as customization and will be on a chargeable basis.
Any product in the size XS and size XXL and above will be considered custom made.
Any early delivery order will be considered custom made.
All customization will be subject to availability and specific confirmation.
Customisation by designer may be chargeable. The same will be communicated to You while accepting your customisation request.
All custom-made orders will be non-refundable, non-exchangeable and non-returnable.
We reserve the right to cancel or withdraw the offer to customize at any given point of time without any prior notification.
Any fitting issues arising out of erroneous alteration/production will be rectified by Us. However, if a product altered/customized is as per the measurement provided, We do not take responsibility for any subsequent fitting issues. Should You need additional alteration, the same can be done subject to additional payment and the possibility and timeline for the same shall be subject to confirmation and availability of resources at Our end.
Colour customizations may have a slight difference in final result, owing to the hand dyeing process. The final result tends to have a natural colour difference which is either dark or light or a slight variant.
Fraudulent Use/ Transactions
We may constantly monitor the User’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing Our services fraudulently shall be liable for legal actions under applicable law and We reserve the right to recover the cost of goods, collection charges and lawyer’s fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these Terms. In the event of detection of any fraudulent transaction, prior to initiation of legal actions, We reserve the right to immediately delete such an account and dishonour all past and pending orders without any liability. For the purpose of this clause, We shall owe no liability for any refunds.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of a cardholder having exceeded the pre-set limit mutually agreed by Us with Our acquiring bank from time to time.
Credit Card Details
You agree, understand and confirm that the credit card details provided by You for availing of services on the Site will be correct and accurate and You shall not use the credit card which is not lawfully owned by You, i.e. in a credit card transaction, You must use Your own credit card. You further agree and undertake to provide the correct and valid credit card details to Us. Further, the said information will not be utilized and shared by Us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on You and the onus to “prove otherwise” shall be exclusively on You.
Limitation of Liability
You expressly understand and agree that the Company and its subsidiaries, affiliates, officers, employees, agents, shareholders and licensors shall not be liable to You for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, opportunity, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from use of the Site, sale and supply of goods/content or any related/unrelated services and other services offered on the Site from time to time.
Indemnity
You shall to the fullest extent indemnify and hold harmless the Company, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of these Terms, or the documents it incorporates by reference, or Your violation of any law, rules or regulations or the rights of a third party.
Waiver
In the event there is a breach by the User of these Terms, and no action is taken by Us against the same, We are still entitled to exercise our rights and remedies in any other situation where a breach occurs by the User. No waiver by the Company of any term or condition of these Terms, in any one or more instances, shall be deemed to be or construed as a waiver of the same or any other term or condition of these Terms on any future occasion. Unless provided in specific writing and signed duly by the authorized official of the Company, We shall not be deemed to have waived any rights or remedies provided to Us by the law or the terms of these Terms.
Billing
The price of Our merchandise is inclusive of the taxes. The taxes charged shall depend upon the destination where the order has to be shipped. The tax rate applied to the order will be the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. We reserve the right to collect taxes for shipping charges wherever applicable.
Delivery
We endeavour but do not guarantee to deliver the products to Users within the timeline provided while accepting an order. We work with different type of suppliers (manufacturers, designers, distributors, importers etc.) and the delivery time to Users is subject to delivery of products from supplier to Us.
Delivery of a product may be delayed due to many reasons including:
The Company shall not be held liable for any delay due to unforeseen circumstances like the ones as suggested above.
In the event of any delay of the product is expected, We may, at our sole discretion, intimate the User who may have purchased the same, regarding such delay.
In case a customer purchases multiple Products in one order, we may deliver the same together. However, this may not always be possible and shall be subject to availability of stock with the relevant designers and brands.
If You are unavailable at a certain date, You must indicate the same and any preference on email/phone to our customer experience team to ensure smooth product delivery.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by third party delivery agencies and/or due to time required for statutory clearances during the delivery process.
Further, We may at times be unable to deliver confirmed order(s) to You and the reason for the same could be inclusive of but not limited to the following:
unavailability of the relevant product;
failure of the concerned manufacturer/supplier/designer/importer to deliver the relevant product to Us;
poor/improper/defective quality of the relevant product ascertained through our quality audit process; and
inaccuracies or errors in product or pricing information.
In the event of any circumstance(s) as aforementioned; You shall not be entitled to any damages or monetary compensation.
Intellectual Property Rights
The Company shall not in any event, be held liable for any intellectual property infringements which may be discovered in any product listed on the Site unless such product is manufactured by a brand which is owned by the Company.
Trademarks
The trademarks, logos and service marks (“Marks”) displayed on the Site are Our property and/or the property of the respective brands. Users are prohibited from using any Marks for any purpose whatsoever without Our prior written permission or that of the brand which may own the Marks.
Copyrights
All information and content including any software programs available on or through the Site (“Content”) is protected by copyright. The Company owns the copyright in the selection, coordination, arrangement and enhancement of such Content, as well as in the content original to it. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or other purposes.
The Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of the Site are protected by copyright as a collective work under the applicable copyright laws.
Users may download / print / save copyrighted material for the User’s personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of the Company and the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. The User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material.
Trademarks that are located within or on the Site or a website otherwise owned or operated in conjunction with the Company shall not be deemed to be in the public domain but rather the exclusive property of the Company, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of the Company, unless otherwise stated.
Miscellaneous
None of the provisions of these Terms shall be deemed to constitute a partnership or agency between You and the Company and You shall have no authority to bind the Company in any manner whatsoever.
If any term of these Terms shall be deemed invalid, void or for any reason unenforceable, such term shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of these Terms.
These Terms sets forth the entire understanding and agreement between You and Us with respect to the subject matter hereof.
In the Company’s sole discretion, it may transfer its rights and obligations (under these Terms) without Your prior express consent.
The Company shall have the right to immediately terminate any passwords or accounts of the User in the event of any conduct by the User which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of these Terms.
Notwithstanding any other provisions of these Terms, or any general legal principles to the contrary, any provision of these Terms that imposes or contemplates continuing obligations on a party will survive the expiration or termination of these Terms.
Arbitration
If any dispute arises between you and the Company during Your use of the Site or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of these Terms and/or the Privacy Policy or the documents they incorporate by reference, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by the Company.
Governing Law
These Terms and the Privacy Policy or the documents they incorporate by reference shall be governed and construed in accordance with the laws of Malaysia, with exclusive jurisdiction conferred on the courts at Kuala Lumpur, Malaysia.
SPECIFIC OFFER TERMS
No two offers/codes can be clubbed.
Sale Purchase Terms (including EOSS)
Each sale is applicable on select products and not all products on the Site
Discounts available on the Site may not be applicable to products available in store. For products available in store, sales staff shall advise
There will be no exchange or return of products on sale or discount
Specific sale offer cannot be clubbed with any other offer, discount or coupon code
In case Your order consists of products on sale or discounts and full-priced merchandise, Your coupon or discount code will only be applied to the non-discounted product
Discount will not apply on custom-tailored and early delivery orders
Any discount changes during or after the sale will not apply to future or previous purchases
If You have placed an order with Us and there is a sale on the product which is part of Your order subsequently, we may offer the discounted price to You, provided the sale went live within 48 hours of Your order being placed with Us.
Cash Back
Cash back will be given in the form of store credit only
The cash back store credit is valid for 12 months from the date of issuance
Cash back is available only on non-discounted products. If Your cart consists of discounted as well as non-discounted products, the cash back will be applicable only on the non-discounted products
The credit will reflect in Your account automatically without any code/coupon being applied by You
The credit will reflect in Your account post delivery of product
Store Credit is applicable only if a purchase is made by logging into Your account.
